FAQs
Have questions? We’re here to help. Below are answers to some of the most common questions about our products, shipping, returns, and support services.
1. Do your sunglasses provide UV protection?
Luvrox sunglasses include UV protection lenses for everyday outdoor use.
2. Do you offer prescription lenses?
Currently, we do not offer prescription lenses.
3. Where do you ship?
We currently ship within the United States only.
4. How long does shipping take?
Orders are typically processed within 1–2 business days.
Transit time is approximately 4–6 business days depending on the shipping carrier and destination.
Estimated delivery time is 5–8 business days total.
5. How much does shipping cost?
We offer flat-rate shipping across the United States for $8.00.
6. Which shipping carriers do you use?
Orders may be shipped through carriers such as USPS, UPS, or FedEx depending on the destination and availability.
7. How can I track my order?
Once your order ships, you will receive a shipment confirmation email with a tracking number.
Tracking updates usually become active within 24–48 hours.
8. What is your return policy?
We accept returns within 30 days of delivery for eligible items in original condition.
Please contact us before returning any order to receive return instructions.
9. What should I do if my item arrives damaged or incorrect?
If your package arrives damaged, broken, or contains incorrect items, please contact us within 7 days of delivery at support@luvrox.store with your order number and photos of the issue.
10. What payment methods do you accept?
We currently accept:
- PayPal
- Venmo
All payments must be completed at checkout.
11. Can I cancel or modify my order?
If your order has not yet been processed or shipped, we may be able to assist with cancellations or modifications.
Please contact us as soon as possible after placing your order.
12. How can I contact customer support?
You can contact our support team through:
Email: support@luvrox.store
Live Chat: Available 24/7
13. What are your customer support hours?
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
14. Is checkout on your website secure?
Yes, payments are processed through secure checkout systems provided by our payment partners.
15. Do you offer refunds?
Yes, approved refunds are issued back to the original payment method in accordance with our Return and Refund Policy.
16. Business Information
Business Name: Luvrox
Business Email: support@luvrox.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 203 Bay Colony Cir, La Porte, Texas 77571, United States